Shipping & Delivery Information

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• Transit Time: 3 to 5 business days for Costa Rica & 7 to 15 days worldwide.

• Tracking: Fully monitored trace updates from dispatch to delivery.

• Pricing: Real-time shipping rates are automatically calculated at checkout based on your dynamic geographic location.

• Transit Time: 7 to 30 business days worldwide (depending on regional localization).

• Free Delivery Threshold: Completely FREE on all orders over $150 USD.

• Tracking: Global tracking code provided via email immediately upon warehouse departure.

To maintain the efficiency of our supply chains and ensure smooth delivery protocols, please carefully review our global shipping restrictions:

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• Direct Warehouse Fulfillment: Every single item is checked, securely packaged and shipped directly from our supplier's primary warehouse infrastructure.

• No PO Boxes or Pack Stations: Our global courier partners (including FedEx and premium local postal networks) require physical delivery addresses. We strictly do not deliver to PO Boxes, military bases, or automated pack stations.

• Address Accuracy: Please verify your shipping matrix at checkout. Any parcel returned to our hubs due to incorrect address telemetry or multiple failed delivery attempts will be automatically refunded minus the original courier costs.

How can I track my shipment?

The moment our supplier's warehouse team processes your packaging and hands it over to the designated carrier, an automated confirmation email will reach your inbox. This message contains your unique tracking link and comprehensive dispatch data.

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What happens if my parcel could not be delivered?

If you are unavailable when the courier arrives, the delivery company will drop an alert notification via text, call, or physical card to reschedule a new delivery window or arrange a pickup at the nearest local courier office.

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Will I be charged customs or import duties?

For international shipments outside of our standard regional hubs, your country’s customs authority may apply local import duties, taxes, or processing tariffs. These regulatory charges are determined entirely by your local government and must be managed directly by the importer (the customer).